Front Desk & Emergency Contact Procedures

Front Desk

Should your clients have any questions whilst they are away then our partners and the Arctic Inbound team are here to help.

To get you the quickest answer to your questions we suggest the following steps:

  • Booking schedule – Many questions regarding pick up times and locations can be found on the booking schedule which should have been passed on to the client in addition to contact details for our partners who are providing their experiences. Contacting our partners directly is often the quickest way to answer a question specific to an activity or transfer.
  • Email – You can email us at [email protected] and one of our team will answer your question as soon as possible.
  • Telephone – Our Front Desk telephone line is available during office hours Monday to Friday. Outside of these times we request you leave an answer phone message which will then be responded to as soon as possible before 22:00 Swedish time. This line can be used for urgent issues relating to your holiday whilst you are travelling. +44 121 529 1519

Please note that in the event of an emergency you will need to call the necessary emergency services directly – numbers of which can be obtained from your activity providers or from your accommodation.